Home Decor Stores

Floor and decor return policy

Floor and decor return policy: Complete detail

When you are buying home decor products from home decor stores, it is necessary to know the return policy of that store because, if, in fact, you want to return any product, you must be able to do so. That is why I have written this blog to give you all the details about the floor and decor return policy. I did deep research on flooranddecor.com and on Google and have finalized this list, so grab a cup of tea and enjoy the article.

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At home return policy

Why the floor and decor?

Before going on to deeply explain, what is the return policy for floor and decor? I want to just give a general overview of the floor and decor store. Founded in 2000 by George West and Don Fazio in Atlanta, Georgia, Floor & Decor has grown into a nationwide home improvement and flooring retailer.  The 2010 merger with Floor & Decor Outlets of America strengthened its market position, ensuring the continued provision of quality and affordable home improvement products.

In the industry of interior design and home renovation, Floor & Decor is a recognizable brand. From hardwood and tile to laminate and natural stone, they provide an extensive selection of flooring and decorative materials. They satisfy the demanding requirements of designers, contractors, and homeowners alike. Floor & Decor has what you’re looking for if you want high-end design at an affordable price.

Floor and Decor Return Policy

If you purchase a product at Floor and Decor and are not satisfied, or if you order the wrong product and want to return it,? Don’t worry, you just need to read Floor and Decor’s return policy. Here, I will explain in an easy way.

1. Time Limit for Returns

  • Floor and decor return policy after 30 days

Floor & Decor still accepts returns after the first thirty days from the date of purchase; however, the payment will be handled as a mail refund check, which means that it will arrive in the mail a few weeks after the original 30-day period.

  • Floor and Decor Return Policy After 90 Days

Although Floor & Decor makes an effort to offer top-notch client service, there are certain restrictions. For instance, returns usually aren’t allowed after 90 days of purchase. This is due to the fact that Floor & Decor needs to make sure that its items are being used and loved by clients and aren’t being sent back because the client decided to change their mind.

2. Floor and decor return policy without receipt

Without a receipt, you are able to return the item you purchased. You must present a valid photo identification when making a return without a receipt.

The details of your ID will be entered into a Floor and Decor database of customer return activity at the time of the return, which they use to approve refunds and stop fraud.

3. Product Eligibility

The product must be in its original packaging and condition, showing no signs of installation or use, in order to be eligible for a return. Included should be any related documentation or accessories. It’s also important to check the specifics of each transaction because some products, like clearance or cut-to-order items, could not be returnable.

4. Return Process

The return process at Floor and Decor depends on whether you made the purchase in-store or online. Let’s explore both scenarios.

  • In-Store Returns

Returning products for purchases made in-store is relatively easy. You must deliver the products to the closest Floor and Decor store with your proof of purchase. The employees at the store will help you with any required documentation and walk you through the return procedure. You will get a refund based on the available refund choices after the return is completed.

  • Online Returns

To begin a return for an online purchase, get in touch with Floor and Decor’s customer support. They will walk you through the procedure and give you directions on how to return the goods. Ensuring that the products are packaged securely and with the required documentation is crucial. Floor and Decor will handle your exchange or refund after obtaining and reviewing the returned goods.

To mail the product you want to return, you need to contact customer care at 770-421-3705 or 877-675-0002. A customer care agent will provide you with the shipping instructions. Keep in mind that you’ll be charged for all return shipping costs.

5. Refunds and Exchanges

Customers can select between a refund and an exchange once the return process has been successfully completed. Usually, refunds are given using the original payment method that was used to make the purchase. Shipping costs will not be refunded for orders placed online. On the other hand, exchanges let clients exchange returned goods for a different, acceptable item of equivalent value. Damaged or defective products can be exchanged. Call Customer Care at 770-421-3705 or 877-675-0002 for assistance.

6. Exceptions and Restrictions

While Floor and Decor has a customer-friendly return policy, there are certain exceptions and restrictions to be aware of. These include:

  • Non-Returnable Items

Floor and Decor does not accept returns on certain goods. Clearance items, last-sale items, and custom-made or special-order items are examples of these. Before making a purchase, it is critical to thoroughly study the product descriptions and inquire about the return policy for such things.

  • Damaged or Defective Products

If you get damaged or faulty items from Floor and Decor, they have a distinct protocol in place to handle such situations. In such cases, it is critical to contact their customer care department as quickly as possible and supply them with any relevant information and documents.

  • Clearance and Final Sale Items

Return policies for clearance and final sale items may differ from those of regular-priced merchandise. Before making a purchase, check the return policy for these goods, as they may be non-returnable or subject to certain circumstances.

7. Summarizing the whole process of floor and decor returns

Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation, to conduct a return. Keep these documents secure until you have finished the return procedure.

Timeframe for Returns: Floor and Decor provides a return policy that is normally 90 days from the date of purchase. To be eligible for a refund or exchange, you must begin the return within this deadline.

Condition of Returned Items: Items must be returned in their original condition and packing, with all accessories, manuals, and components included. Returns that do not satisfy these conditions will be rejected by Floor and Decor.

Return Shipping Costs: Return shipping fees for online returns may be the customer’s obligation. To minimize surprises, it’s best to inquire about these expenses before beginning the return.

Quick View

Company Name Floor and Decor
Return Time Limit 90 Days
Receipt Required No/Yes
Return Label No
Restocking Fee Yes
Refund / Exchange Yes Customer’s choice
Online Return / Exchange Yes
Original Packaging Required Yes
Conditions ➨ You required a valid photo ID, if you don’t have a valid receipt. ➨ Sale items are non-exchangeable. ➨ Custom products can only be exchanged if damaged through shipping or store pickup. ➨ Shipping charges are non-refundable. ➨ You can get the refund in an original form of payment.
Exceptions Gift cards
Probability of Success Return Medium

Conclusion: Floor decor return policy

Floor and Decor’s return policy is straightforward for consumers with undamaged and unused products. We hope that the information provided will make your return, refund, or exchange as simple as possible.

Furthermore, if you have any queries, please leave them in the comments area, as well as your thoughts on the floor and decor return method.

FAQs: Floor and decor returns

Don’t worry, readers, if you didn’t get your answer in the above content, then you must read all the FAQs about the floor and decor return policy to gain all the necessary information about the floor and decor return policy.

Q. What is the return and exchange policy?

A. When a consumer requests a return, they are expressing that the product did not fulfill their expectations for one reason or another and that they would want a refund. An exchange, on the other hand, indicates that they were pleased with the product’s quality and the purchasing experience but picked the incorrect item.

Q. Can I return items that I purchased online to a store?

A. Yes, you may return any goods purchased online to a shop location within 90 days. The New Orleans Design Gallery, situated at 2801 Magazine St., New Orleans, LA 70155, does not accept returns due to storage constraints.

Q. Can I return a product that has been installed?

A. A product cannot be returned after it has been installed. Floor & Decor is not liable for product defects or damage, property damage, or lost labor expenses resulting from improper installation. Claims for damage or shortages must be submitted within 30 days of receiving the merchandise. Inspect all goods thoroughly before installation, as usage will signify approval. Installed flooring is considered the owner’s or installer’s property and cannot be replaced or returned for any reason.

Q. How do I return my product?

A. If you are not totally satisfied with your store or online purchase, simply return it to any Floor & Decor location with a valid sales receipt within 90 days of purchase, and they will replace or refund your purchase. A valid photo ID is necessary if you do not have a receipt.

Q. Can I modify my order?

A. Yes, sure! If you have to modify an online order, call their customer care professionals at 877-675-0002. However, if the order you want to modify was purchased in store, you will need to visit that location with your original payment method and order details.

Q. Can You Return a Product to Floor & Decor Without the Receipt?

A. Even if you don’t have the documentation to substantiate your purchase, you can still return the item. Bring your ID with you when returning the products in person. Your records will be kept by the firm in order to prevent fraud and handle your return.

Q. Can you return an unused tile?

Standard Return and Refund Policy

If you bought your tile(s) from a third party (such as Amazon.com), contact them for return instructions. You have 30 days from the day you got your tile package to return it for a refund. The order must be returned in its original packaging and in excellent condition.

Q. How can I contact Floor & Decor customer care regarding returns?

  • Phone Support: The most direct way to contact Floor & Decor customer service is by calling their toll-free number at 877-675-0002.
  • Email Support: Customers can also reach Floor & Decor by emailing their customer service team at customerservice@flooranddecor.com.
  • Social Media: Floor & Decor maintains an active presence on various social media platforms, including Facebook, Twitter, and Instagram.
  • In-store Assistance: For customers who prefer face-to-face interaction, visiting a nearby Floor & Decor store is an excellent option.

Q. Are custom orders at Decor and Floor subject to refunds?

No, Floor and Décor’s bespoke orders are not returnable. The organization offers an exchange if you receive any defective or damaged merchandise.

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Meet Ejoo Writer, a seasoned professional specializing in home decor and product content writing. With a passion for creating aesthetically pleasing living spaces and a keen eye for detail, Ejoo has become a trusted source for interior design inspiration and product recommendations. Their wealth of industry experience is reflected in their contributions to blogs, magazines, and websites, where they offer valuable insights on design trends and DIY projects. Ejoo’s mission is to empower readers to transform their houses into homes, making everyday life more beautiful and functional. Explore the world of home decor with Ejoo and unlock the potential of your living spaces.


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