FASTag Recharge Problems and their solutions

In the fast-paced digital world, FASTag has revolutionised toll payments and undoubtedly made travel faster and easier. However, with this advanced technology, where convenience is the key, users do encounter several issues, like failed FASTag recharges and incorrect wallet updates. These issues are most frustrating when you are on a long road journey. Thankfully, some measures can be taken by users to tackle these problems.

 

In this guide, we’ll deep dive into some of the common FASTag recharge problems and give you solutions for resolving them.

Common FASTag Problems and Their Solutions

Let’s discuss the top 5 common FASTag issues and how you can effectively resolve them:

1.   Failed Recharge

Problem: The issue that most frequently arises is the failed recharge of FASTag wallets. This occurs mostly when an amount is deducted from your linked account but not credited to the wallet. The main causes are loss of internet connectivity, technical glitches or issues with linked bank accounts.

Solution:

• Try to wait and verify, as sometimes the funds are credited after a delay, mostly due to network issues. Also, keep a regular check on the wallet updates.
• Connect with customer support to understand the real reason for the delay.
• Verify your ID details, including card information, net banking credentials and UPI ID.
• Try recharging again in the presence of a stable internet connection and with an alternate payment mode.

2.   Incorrect Vehicle Tagging

Problem: Sometimes, the FASTag placed on your vehicle’s windshield gets incorrectly tagged to another vehicle, leading to issues in toll payments. This may occur due to mismanagement of the officials or incorrect information given during issuance.

Solution:

• Double-check your details, including vehicle information and identification, on your FASTag mobile app.
• If wrong details are entered, contact customer support or the issuing bank to correct the information by providing proof of ownership.
• To avoid discrepancies, regularly check your account details to make sure they are correct.

3.   Activation Issues

Problem: It can be quite frustrating when activating FASTag takes much longer than expected. This can be largely due to network or technical glitches.

Solution:

• Make sure you have provided the correct and full information while making the registration.
• Contact customer care or issuing authorities if the FASTag is not activated within the promised time.

4.   Insufficient Balance

Problem: Toll payments might get delayed if your account doesn’t have enough funds. This leads to unwanted waits at the toll booths and avoids long queues.

Solution:

• Keep a regular check of your FASTag wallet balance and monitor your account on the mobile application.
• Enable the auto-recharge feature to ensure that your FASTag account is automatically updated when the balance is low, and it has sufficient funds.
• If you are not a frequent traveller and you don’t want auto-recharge set up, you can even manually recharge the wallet whenever needed with your preferred payment method.

 

5.   Mobile App Technical Glitches

Problems: Due to some technical glitches in the mobile app or even the device, the recharge of the FASTag might get delayed or cancelled.

Solution:

• Ensure the app installed is the latest version and that your device is even updated.
• Try reinstalling the app if the problem still occurs.

Tips for Smooth FASTag Recharge

To seamlessly recharge your FASTag wallet, here are some measures that you can take:

• Use a trustworthy online platform, such as Bajaj Finserv, that promises the security of financial data and smooth integration with the Bajaj Pay Wallet.
• Track your transactional history regularly and check your wallet balance to avoid last-minute delays.
• Turn on the auto-recharge feature to make sure your wallet never goes out of funds.
• Double-check your personal details and vehicle information.

Conclusion

While the issues might still arise, they can be resolved when the right measures are taken at the right time. The key is to keep your FASTag wallet updated and regularly track your transactional details. Make sure you follow the tips mentioned above and download a trusted app to enjoy smooth travels.